Terms of service
RAVREY TERMS OF SERVICE
Welcome to Ravrey.
These Terms of Service apply to your use of ravrey.com and to purchases made through our online store.
By accessing or using our website, or by placing an order with Ravrey, you agree to these Terms of Service, subject to any rights that cannot legally be excluded under South African law.
1. ABOUT RAVREY
Ravrey operates the online store available at:
ravrey.com
Ravrey offers a range of products, including clothing, baby products and lifestyle products.
Customer service email:
ravreysales@gmail.com
Ravrey currently operates and delivers within South Africa.
2. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications, measurements and other information displayed on our website are accurate and up to date.
However:
- Product colours may appear differently depending on your device or screen.
- Product packaging may vary from images shown on the website.
- Measurements and specifications may have reasonable manufacturing variations.
- Product availability may change without notice.
Where we become aware of a material error in a product listing, we will take reasonable steps to correct the error and, where appropriate, contact affected customers.
3. PRODUCT AVAILABILITY
All products are subject to availability.
Because Ravrey works with South African suppliers and fulfilment partners, availability may occasionally change before an order can be fulfilled.
If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate solution in accordance with applicable law.
4. PRICES
All prices displayed on ravrey.com are in South African Rand (ZAR), unless otherwise stated.
We make reasonable efforts to ensure that prices are accurate.
If an obvious pricing error occurs, Ravrey may contact you before processing the affected order to clarify the correct price or provide an appropriate remedy in accordance with applicable law.
5. PLACING AN ORDER
When you place an order through ravrey.com, you are requesting to purchase the selected products.
After placing an order, you may receive an order confirmation by email.
An order confirmation does not necessarily mean that the order can be fulfilled if, for example:
- The product is unavailable;
- There is an obvious pricing or listing error;
- Payment cannot be verified; or
- There is a reasonable indication of fraudulent or unauthorised activity.
If we cannot fulfil an order, we will notify you and provide the appropriate remedy in accordance with applicable law.
6. PAYMENT
Payment must be completed using the payment method made available during checkout.
Orders may only be processed once payment has been successfully received or authorised.
Ravrey may delay or cancel an order where payment cannot be verified or where there are reasonable grounds to suspect fraud, unauthorised activity or misuse of the payment method.
7. DELIVERY
Ravrey currently delivers within South Africa only.
Our typical delivery timeframe is:
3–7 business days
Delivery timeframes are estimates and may vary depending on:
- Product availability
- Supplier processing times
- Courier operations
- Delivery location
- Public holidays
- Weather
- Operational disruptions
- Circumstances outside our reasonable control
We will make reasonable efforts to ensure that orders are processed and delivered within the stated timeframe.
8. SOUTH AFRICAN SUPPLIERS AND FULFILMENT
Ravrey works with South African suppliers and fulfilment partners.
Certain products may therefore be dispatched directly from one of our suppliers or fulfilment partners.
This means that the packaging, sender information or dispatch documentation may identify a supplier or fulfilment partner rather than Ravrey.
Ravrey remains your point of contact for purchases made through ravrey.com.
9. RETURNS, REFUNDS AND DEFECTIVE PRODUCTS
Returns and refunds are governed by our Return and Refund Policy and applicable South African consumer-protection legislation.
If a product is defective, damaged, incorrect or otherwise does not comply with applicable consumer requirements, please contact:
ravreysales@gmail.com
Nothing in these Terms of Service limits or excludes any consumer right that cannot legally be excluded.
10. ORDER CANCELLATIONS
Ravrey does not currently offer a separate discretionary cancellation period.
However, this does not remove or limit any cancellation or cooling-off rights provided by applicable South African law.
If you wish to cancel an order, contact us as soon as possible at:
ravreysales@gmail.com
Please include your order number and the email address used when placing the order.
11. CONSUMER PROTECTION
Ravrey is committed to complying with applicable South African consumer-protection legislation.
Consumers may have statutory rights relating to product quality, defects, returns, refunds, electronic transactions and other matters.
Nothing in these Terms of Service is intended to remove, restrict or waive any right that cannot legally be excluded.
Where applicable South African legislation provides a consumer with a right or remedy that differs from these Terms of Service, the applicable legislation will prevail.
12. WEBSITE USE
You agree to use ravrey.com lawfully and responsibly.
You must not:
- Use the website for unlawful or fraudulent purposes;
- Attempt to gain unauthorised access to our website or systems;
- Interfere with or disrupt website functionality;
- Submit fraudulent or unauthorised orders;
- Introduce malicious software or harmful code;
- Use automated systems to abuse or disrupt the website;
- Copy or misuse Ravrey's content, branding or intellectual property without permission.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, the Ravrey name, branding, logos, website design, text and original content appearing on ravrey.com belong to Ravrey or the applicable rights holder.
You may not reproduce, distribute, modify or commercially exploit Ravrey's intellectual property without appropriate permission.
Product images, descriptions and other materials supplied by third parties may remain the property of their respective owners.
14. THIRD-PARTY SERVICES AND LINKS
Ravrey may use third-party service providers to operate aspects of the website, process payments, analyse website activity, fulfil orders or deliver products.
Our website may also contain links to third-party websites.
Ravrey is not responsible for the content, availability, security or privacy practices of third-party websites.
15. LIMITATION OF LIABILITY
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation would be unlawful.
Subject to applicable law, Ravrey will not be responsible for delays, interruptions or losses caused by circumstances beyond our reasonable control, including supplier disruptions, courier disruptions, network failures, severe weather, natural disasters, strikes or other unforeseen events.
16. WEBSITE AVAILABILITY
We aim to keep ravrey.com available and functioning properly.
However, we cannot guarantee that the website will always be available, uninterrupted or free from technical errors.
We may temporarily suspend or restrict access where reasonably necessary for maintenance, security, upgrades or other operational reasons.
17. CHANGES TO THESE TERMS
Ravrey may update these Terms of Service from time to time.
The latest version will be published on ravrey.com with the updated "Last updated" date.
Your continued use of the website after changes have been published constitutes acceptance of the updated Terms, subject to applicable law.
18. GOVERNING LAW
These Terms of Service are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts.
19. CONTACT US
For questions regarding these Terms of Service, orders or our policies, please contact:
Ravrey
Website: ravrey.com
Email: ravreysales@gmail.com
Country: South Africa