Refund policy
RAVREY RETURN AND REFUND POLICY
At Ravrey, we want you to be happy with your purchase. This Return and Refund Policy explains how returns, refunds, defective products and incorrect orders are handled.
Ravrey operates in South Africa and currently delivers to addresses within South Africa only.
1. RETURNS
If you need to return a product, please contact us first at:
ravreysales@gmail.com
Please do not send a product directly to a supplier without first contacting Ravrey and receiving return instructions.
As our products may be fulfilled by different South African suppliers, the return address may differ depending on the product and order. We will provide the correct return address and instructions when your return is approved.
2. CHANGE-OF-MIND RETURNS
Where applicable under South African law, customers may have a right to cancel an online purchase without giving a reason within the prescribed cooling-off period.
Where a customer exercises a statutory cooling-off right, the applicable requirements regarding the condition and return of the goods will apply.
Nothing in this policy limits any consumer right that cannot legally be excluded.
3. DEFECTIVE OR DAMAGED PRODUCTS
If you receive a product that is defective, damaged, unsafe, or does not meet the applicable requirements for quality and performance, please contact us at:
ravreysales@gmail.com
Please provide:
- Your order number
- Your name
- A description of the problem
- Clear photographs or video of the product where appropriate
Under applicable South African consumer law, qualifying defective goods may be returned within six months of delivery at the supplier's risk and expense.
Where the statutory requirements are met, the consumer may be entitled to choose a repair, replacement or refund.
4. INCORRECT OR DIFFERENT PRODUCT
If you receive a product that is materially different from what you ordered, or the wrong product was supplied, please contact us as soon as possible at:
ravreysales@gmail.com
We will assess the order and provide instructions for returning the product where applicable.
Where the error is attributable to Ravrey or our fulfilment partner, Ravrey will cover the reasonable return shipping costs.
5. RETURN SHIPPING COSTS
Where a return is required because a product is defective, damaged, incorrect, or otherwise qualifies for a statutory remedy, Ravrey will cover the applicable reasonable return shipping costs in accordance with South African law.
Customers should not arrange a return directly with a supplier without first contacting Ravrey.
6. REFUNDS
Once an approved return has been received and assessed, Ravrey will process the applicable refund.
Refunds will generally be made by Electronic Funds Transfer (EFT).
For an EFT refund, we may request:
- Account holder name
- Bank name
- Account number
- Branch code
- Account type
Customers are responsible for ensuring that the banking information provided to Ravrey is correct.
Refund processing times may depend on the circumstances of the return and applicable banking processes.
7. PRODUCTS THAT CANNOT BE RETURNED
Certain products may be subject to specific return conditions because of their nature, hygiene requirements, personalisation, condition, or applicable law.
Where specific restrictions apply, these will be communicated to the customer where reasonably possible.
These restrictions do not apply where they would unlawfully limit a consumer's statutory rights.
8. PRODUCT CONDITION
Where a return is made under a statutory cooling-off or other applicable right, the customer must comply with the applicable legal requirements concerning the condition and handling of the product.
A customer may not be entitled to a refund where damage or deterioration results from use or handling beyond what is reasonably necessary to determine the nature, characteristics and functioning of the goods, where applicable.
9. ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at:
ravreysales@gmail.com
Ravrey does not currently offer a separate discretionary cancellation period. However, this does not affect any cancellation or cooling-off rights provided by South African law.
10. UNAVAILABLE PRODUCTS
If a product becomes unavailable after an order has been placed and Ravrey cannot fulfil the order, we will contact the customer and provide an appropriate solution, which may include a refund where applicable.
11. CONTACT US
For all return and refund enquiries:
Ravrey
Website: ravrey.com
Email: ravreysales@gmail.com
Return addresses are handled through the relevant South African supplier. Ravrey will provide the applicable return address and instructions when a return is approved.
Nothing in this Return and Refund Policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded under South African law.