Shipping policy
RAVREY SHIPPING POLICY
At Ravrey, we aim to make delivery as simple and reliable as possible.
1. WHERE WE DELIVER
Ravrey currently delivers to addresses within South Africa only.
We do not currently offer international shipping.
2. DELIVERY TIME
Our typical delivery timeframe is:
3–7 business days
Delivery times are estimated from the time your order has been processed and dispatched.
Some orders may arrive sooner, while certain circumstances may result in a longer delivery time.
3. ORDER PROCESSING
Orders are processed after successful payment has been received or authorised.
Processing times may vary depending on product availability and the supplier fulfilling the order.
Once your order has been dispatched, you may receive delivery or tracking information where tracking is available.
4. DELIVERY PARTNERS
Ravrey works with South African suppliers and fulfilment partners who may dispatch products directly to customers.
Orders may therefore be delivered by different courier or delivery services depending on the supplier, product and delivery location.
5. DELIVERY ADDRESS
Please ensure that your delivery address and contact information are correct when placing your order.
Ravrey cannot be held responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.
If you realise that you have provided an incorrect delivery address, please contact us as soon as possible at:
ravreysales@gmail.com
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
6. DELIVERY DELAYS
While we aim to deliver within the estimated timeframe, delays can occasionally occur due to circumstances outside our reasonable control, including:
- Courier delays
- Supplier processing delays
- Public holidays
- Severe weather
- Operational disruptions
- Incorrect or incomplete delivery information
- Unforeseen logistical circumstances
If we become aware of a significant delay affecting your order, we will make reasonable efforts to assist and provide relevant information.
7. MISSING OR LOST ORDERS
If your order has not arrived within the expected delivery timeframe, please contact us at:
ravreysales@gmail.com
Please provide your order number so that we can investigate the delivery status with the relevant supplier or courier.
8. DAMAGED DELIVERIES
If your parcel arrives visibly damaged, please contact Ravrey as soon as reasonably possible.
Where appropriate, please provide photographs of the packaging and product so that we can investigate the matter with the relevant supplier or courier.
9. SHIPPING COSTS
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
10. CONTACT US
For shipping and delivery enquiries:
Ravrey
Website: ravrey.com
Email: ravreysales@gmail.com
Country: South Africa